Frequently Asked Questions - Support Center

All ALO products are delivered with a warranty according to the general conditions valid for one year or 1800 operating hours, whichever come first. 

After the warranty period, ALO offer a service agreement for continuous
and preventive service in 3 different levels.
For New machines:
- First year free support during warranty period.
- Second year ½ price of Service Agreement.
- Third year Service Agreement at full price.

Please read through the following before contacting us for support!

The most common issues are described here. Choose your machine in the left menu.

If you can´t find the answer to your questions after reading through the information please click on Technical Support.