If the FAQ does not answer your questions feel free to contact us with specific information about the situation.
The more information you can offer, the faster we can help you and the faster will your machine be up and running again saving you time and money!
So help us to help you!
When contacting us for a technical problem, please always include information about:
- Machine type and serial number. We need info about the machine, serial number is essential together with machine type
- Next step is to provide info about the problem. Gather as much information as possible about PLC status, HMI status and drive systems LED:s.
- Photos of the components is always a good start.
- What happened when the fault occures?
- Is there a clear trend when the fault occurs?
ALO CENTER AB
FAX: +46 250 18332
PHONE: +46 250 94900